ANZ Max
Redesigning the way employees connect in an organisation
Product Design
User Research
Interaction Design
Animation
ANZ Max
Redesigning the way employees connect in an organisation
Product Design
User Research
Interaction Design
Animation
ANZ Max
Redesigning the way employees connect in an organisation
Product Design
User Research
Interaction Design
Animation
ANZ Redesign teaser
03:20
ANZ Redesign teaser
03:20
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg"><path d="M 8 5 L 0 10 L 0 0 Z" fill="rgb(255, 255, 255)" height="10px" id="UqILz_oRz" transform="translate(4 3)" width="8px"/></svg>)
Play
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A concept video for ANZ MAX showcasing the platform’s key features and promoting the vision to stakeholders and the broader business.
Challenge
ANZ relies on its intranet, ANZ Max, as the way employees stay connected with the business, access tools, and keep up with news and events. But after years of neglect, the platform had become outdated, difficult to use, and largely ignored. In interviews, staff repeated the same frustrations: relevant content was hard to find, there was no way to personalise the experience, and useful tools were buried or hidden. For many, ANZ Max was a tool to avoid unless there was no other choice.
Our brief was to reimagine ANZ Max so it could become a valuable, everyday tool again, in just 10 weeks, from problem exploration through to a concept ready to present to the business.
KEY CHALLENGES
01
Employees couldn't find relevant content or apps when they needed them
02
No personalisation or customisation for individual roles
03
Employees avoided using ANZ Max unless absolutely necessary
04
Employees avoided using ANZ MAX unless absolutely necessary
05
Tools and connections to other parts of the business were hidden or fragmented
Challenge
ANZ relies on its intranet, ANZ Max, as the way employees stay connected with the business, access tools, and keep up with news and events. But after years of neglect, the platform had become outdated, difficult to use, and largely ignored. In interviews, staff repeated the same frustrations: relevant content was hard to find, there was no way to personalise the experience, and useful tools were buried or hidden. For many, ANZ Max was a tool to avoid unless there was no other choice.
Our brief was to reimagine ANZ Max so it could become a valuable, everyday tool again, in just 10 weeks, from problem exploration through to a concept ready to present to the business.
KEY CHALLENGES
01
Employees couldn't find relevant content or apps when they needed them
02
No personalisation or customisation for individual roles
03
Employees avoided using ANZ Max unless absolutely necessary
04
Employees avoided using ANZ MAX unless absolutely necessary
05
Tools and connections to other parts of the business were hidden or fragmented
Challenge
ANZ relies on its intranet, ANZ Max, as the way employees stay connected with the business, access tools, and keep up with news and events. But after years of neglect, the platform had become outdated, difficult to use, and largely ignored. In interviews, staff repeated the same frustrations: relevant content was hard to find, there was no way to personalise the experience, and useful tools were buried or hidden. For many, ANZ Max was a tool to avoid unless there was no other choice.
Our brief was to reimagine ANZ Max so it could become a valuable, everyday tool again, in just 10 weeks, from problem exploration through to a concept ready to present to the business.
KEY CHALLENGES
01
Employees couldn't find relevant content or apps when they needed them
02
No personalisation or customisation for individual roles
03
Employees avoided using ANZ Max unless absolutely necessary
04
Employees avoided using ANZ MAX unless absolutely necessary
05
Tools and connections to other parts of the business were hidden or fragmented
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A walkthrough of ANZ MAX features designed to show employees how the platform could support them in their day-to-day work.
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg"><path d="M 0.975 0 C 1.513 0 1.95 0.437 1.95 0.975 L 1.95 3.172 L 4.836 0.286 C 5.22 -0.072 5.819 -0.061 6.19 0.31 C 6.561 0.681 6.572 1.28 6.214 1.664 L 3.328 4.55 L 5.525 4.55 C 6.063 4.55 6.5 4.987 6.5 5.525 C 6.5 6.063 6.063 6.5 5.525 6.5 L 0.975 6.5 C 0.437 6.5 0 6.063 0 5.525 L 0 0.975 C 0 0.437 0.437 0 0.975 0 Z" fill="rgb(255, 255, 255)" height="6.5px" id="xAWFEOs8b" transform="translate(1 1) rotate(450 3.25 3.25)" width="6.5px"/><path d="M 0.975 0 C 1.513 0 1.95 0.437 1.95 0.975 L 1.95 3.172 L 4.836 0.286 C 5.22 -0.072 5.819 -0.061 6.19 0.31 C 6.561 0.681 6.572 1.28 6.214 1.664 L 3.328 4.55 L 5.525 4.55 C 6.063 4.55 6.5 4.987 6.5 5.525 C 6.5 6.063 6.063 6.5 5.525 6.5 L 0.975 6.5 C 0.437 6.5 0 6.063 0 5.525 L 0 0.975 C 0 0.437 0.437 0 0.975 0 Z" fill="rgb(255, 255, 255)" height="6.5px" id="x4bjyXFoH" transform="translate(8.5 8.5) rotate(270 3.25 3.25)" width="6.5px"/></svg>)
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The personalised news feed helps employees stay informed with the latest updates tailored to their role and interests.
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We implemented dynamic content tiles and related page modules to support user navigation and increase content discovery.
Solution
Working closely with ANZ's UX designer, Alex Turner, I helped lead the redesign through workshops, user interviews, and rapid prototyping. Together we mapped a new information architecture, designed wireframes, and built interactive prototypes exploring how employees could navigate and customise their experience.
The concept introduced personalised dashboards, smarter search, and an app manager that surfaced the tools most relevant to each employee, alongside social and communication features to help people connect across the organisation and stay current with internal news and events.
To bring it to life, we created a high-fidelity animated video walking through the redesigned intranet in action, communicating not just the static design but the interactions and behaviours that would make ANZ Max feel modern and useful again.
Solution
Working closely with ANZ's UX designer, Alex Turner, I helped lead the redesign through workshops, user interviews, and rapid prototyping. Together we mapped a new information architecture, designed wireframes, and built interactive prototypes exploring how employees could navigate and customise their experience.
The concept introduced personalised dashboards, smarter search, and an app manager that surfaced the tools most relevant to each employee, alongside social and communication features to help people connect across the organisation and stay current with internal news and events.
To bring it to life, we created a high-fidelity animated video walking through the redesigned intranet in action, communicating not just the static design but the interactions and behaviours that would make ANZ Max feel modern and useful again.
Solution
Working closely with ANZ's UX designer, Alex Turner, I helped lead the redesign through workshops, user interviews, and rapid prototyping. Together we mapped a new information architecture, designed wireframes, and built interactive prototypes exploring how employees could navigate and customise their experience.
The concept introduced personalised dashboards, smarter search, and an app manager that surfaced the tools most relevant to each employee, alongside social and communication features to help people connect across the organisation and stay current with internal news and events.
To bring it to life, we created a high-fidelity animated video walking through the redesigned intranet in action, communicating not just the static design but the interactions and behaviours that would make ANZ Max feel modern and useful again.
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We designed the employee information page to make it easier for users to learn more about their colleagues and foster stronger connections.
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Beyond tools and communication, Max keeps employees up to date with the latest training and policies.
Outcomes
This was a 10-week strategic concept, not a shipped redesign, and it did exactly what it set out to do: it gave ANZ's leadership a concrete, tested vision for what the intranet could become, and a clear business case for investing in it.
The new information architecture and personalisation model addressed the core complaints from staff interviews directly, while the animated walkthrough made the vision tangible enough for stakeholders to evaluate, discuss, and plan around. For an 18,000-person global workforce, that's the difference between an abstract pitch for "a better intranet" and a concrete picture of what better actually looks like.
Outcomes
This was a 10-week strategic concept, not a shipped redesign, and it did exactly what it set out to do: it gave ANZ's leadership a concrete, tested vision for what the intranet could become, and a clear business case for investing in it.
The new information architecture and personalisation model addressed the core complaints from staff interviews directly, while the animated walkthrough made the vision tangible enough for stakeholders to evaluate, discuss, and plan around. For an 18,000-person global workforce, that's the difference between an abstract pitch for "a better intranet" and a concrete picture of what better actually looks like.
Outcomes
This was a 10-week strategic concept, not a shipped redesign, and it did exactly what it set out to do: it gave ANZ's leadership a concrete, tested vision for what the intranet could become, and a clear business case for investing in it.
The new information architecture and personalisation model addressed the core complaints from staff interviews directly, while the animated walkthrough made the vision tangible enough for stakeholders to evaluate, discuss, and plan around. For an 18,000-person global workforce, that's the difference between an abstract pitch for "a better intranet" and a concrete picture of what better actually looks like.
Credits
Role
Lead Interaction Designer
Client
ANZ Max
Agency
Paper Giant
Year
2019
2019
Team
Alex Turner
Samantha Taylor
Other work
Other work
Other work