Redesigning the way employees connect in an organisation
Product Design
User Research
Interaction Design
Animation
Redesigning the way employees connect in an organisation
Product Design
User Research
Interaction Design
Animation
Redesigning the way employees connect in an organisation
Product Design
User Research
Interaction Design
Animation
ANZ Redesign teaser
03:20
ANZ Redesign teaser
03:20
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg"><path d="M 8 5 L 0 10 L 0 0 Z" fill="rgb(255, 255, 255)" height="10px" id="UqILz_oRz" transform="translate(4 3)" width="8px"/></svg>)
Play
ANZ Redesign teaser
03:20
Play
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A concept video for ANZ MAX showcasing the platform’s key features and promoting the vision to stakeholders and the broader business.
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A concept video for ANZ MAX showcasing the platform’s key features and promoting the vision to stakeholders and the broader business.
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A concept video for ANZ MAX showcasing the platform’s key features and promoting the vision to stakeholders and the broader business.
Challenge
ANZ relies on its intranet, ANZ MAX, as a critical way for employees to stay connected with the business, access tools, and keep up with news and events. But after years of neglect, the platform had become outdated, difficult to use, and largely ignored. In interviews with staff, we heard the same frustrations repeated: it was hard to find relevant content, there was no way to personalise the experience, and useful tools were buried or hidden. For many, ANZ MAX was a tool they avoided unless they had no other choice.
Our challenge was to reimagine ANZ MAX so it could once again be a valuable, everyday tool for employees. We had just 10 weeks to explore the problem, uncover user needs, and present a compelling concept to reframe what the intranet could be.
KEY CHALLENGES
01
Employees couldn’t find relevant content or apps when they needed them
02
No personalisation or customisation options for individual roles
03
Information architecture was outdated and unintuitive
04
Employees avoided using ANZ MAX unless absolutely necessary
05
Tools and connections to other parts of the business were hidden or fragmented
Challenge
ANZ relies on its intranet, ANZ MAX, as a critical way for employees to stay connected with the business, access tools, and keep up with news and events. But after years of neglect, the platform had become outdated, difficult to use, and largely ignored. In interviews with staff, we heard the same frustrations repeated: it was hard to find relevant content, there was no way to personalise the experience, and useful tools were buried or hidden. For many, ANZ MAX was a tool they avoided unless they had no other choice.
Our challenge was to reimagine ANZ MAX so it could once again be a valuable, everyday tool for employees. We had just 10 weeks to explore the problem, uncover user needs, and present a compelling concept to reframe what the intranet could be.
KEY CHALLENGES
01
Employees couldn’t find relevant content or apps when they needed them
02
No personalisation or customisation options for individual roles
03
Information architecture was outdated and unintuitive
04
Employees avoided using ANZ MAX unless absolutely necessary
05
Tools and connections to other parts of the business were hidden or fragmented
Challenge
ANZ relies on its intranet, ANZ MAX, as a critical way for employees to stay connected with the business, access tools, and keep up with news and events. But after years of neglect, the platform had become outdated, difficult to use, and largely ignored. In interviews with staff, we heard the same frustrations repeated: it was hard to find relevant content, there was no way to personalise the experience, and useful tools were buried or hidden. For many, ANZ MAX was a tool they avoided unless they had no other choice.
Our challenge was to reimagine ANZ MAX so it could once again be a valuable, everyday tool for employees. We had just 10 weeks to explore the problem, uncover user needs, and present a compelling concept to reframe what the intranet could be.
KEY CHALLENGES
01
Employees couldn’t find relevant content or apps when they needed them
02
No personalisation or customisation options for individual roles
03
Information architecture was outdated and unintuitive
04
Employees avoided using ANZ MAX unless absolutely necessary
05
Tools and connections to other parts of the business were hidden or fragmented
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A walkthrough of ANZ MAX features designed to show employees how the platform could support them in their day-to-day work.
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A walkthrough of ANZ MAX features designed to show employees how the platform could support them in their day-to-day work.
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A walkthrough of ANZ MAX features designed to show employees how the platform could support them in their day-to-day work.
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 16 16" xmlns="http://www.w3.org/2000/svg"><path d="M 0.975 0 C 1.513 0 1.95 0.437 1.95 0.975 L 1.95 3.172 L 4.836 0.286 C 5.22 -0.072 5.819 -0.061 6.19 0.31 C 6.561 0.681 6.572 1.28 6.214 1.664 L 3.328 4.55 L 5.525 4.55 C 6.063 4.55 6.5 4.987 6.5 5.525 C 6.5 6.063 6.063 6.5 5.525 6.5 L 0.975 6.5 C 0.437 6.5 0 6.063 0 5.525 L 0 0.975 C 0 0.437 0.437 0 0.975 0 Z" fill="rgb(255, 255, 255)" height="6.5px" id="xAWFEOs8b" transform="translate(1 1) rotate(450 3.25 3.25)" width="6.5px"/><path d="M 0.975 0 C 1.513 0 1.95 0.437 1.95 0.975 L 1.95 3.172 L 4.836 0.286 C 5.22 -0.072 5.819 -0.061 6.19 0.31 C 6.561 0.681 6.572 1.28 6.214 1.664 L 3.328 4.55 L 5.525 4.55 C 6.063 4.55 6.5 4.987 6.5 5.525 C 6.5 6.063 6.063 6.5 5.525 6.5 L 0.975 6.5 C 0.437 6.5 0 6.063 0 5.525 L 0 0.975 C 0 0.437 0.437 0 0.975 0 Z" fill="rgb(255, 255, 255)" height="6.5px" id="x4bjyXFoH" transform="translate(8.5 8.5) rotate(270 3.25 3.25)" width="6.5px"/></svg>)
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The personalised news feed helps employees stay informed with the latest updates tailored to their role and interests.
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The personalised news feed helps employees stay informed with the latest updates tailored to their role and interests.
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The personalised news feed helps employees stay informed with the latest updates tailored to their role and interests.
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We implemented dynamic content tiles and related page modules to support user navigation and increase content discovery.
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We implemented dynamic content tiles and related page modules to support user navigation and increase content discovery.
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We implemented dynamic content tiles and related page modules to support user navigation and increase content discovery.
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The events listing page showcases a variety of content tiles and media formats.
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The events listing page showcases a variety of content tiles and media formats.
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The events listing page showcases a variety of content tiles and media formats.
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The event page combines essential information and contextual links to deliver a comprehensive overview of each event.
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The event page combines essential information and contextual links to deliver a comprehensive overview of each event.
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The event page combines essential information and contextual links to deliver a comprehensive overview of each event.
Solution
Working closely with ANZ UX designer, Alex Turner, I helped lead the redesign effort through workshops, user interviews, and rapid prototyping. We mapped a new information architecture, designed wireframes, and developed interactive prototypes that explored how employees could better navigate and customise their experience.
Our concept introduced personalised dashboards, improved navigation, smarter search, and an app manager that made it easier for employees to access the tools most relevant to them. We also integrated social and communication features to help people connect across the organisation and stay up to date with internal news and events.
To bring the concept to life we create a high-fidelity animated video that showcased the redesigned intranet in action. The video allowed us to communicate not just the static design, but also the interactions and behaviours that would make ANZ MAX feel modern, intuitive, and useful again.
Solution
Working closely with ANZ UX designer, Alex Turner, I helped lead the redesign effort through workshops, user interviews, and rapid prototyping. We mapped a new information architecture, designed wireframes, and developed interactive prototypes that explored how employees could better navigate and customise their experience.
Our concept introduced personalised dashboards, improved navigation, smarter search, and an app manager that made it easier for employees to access the tools most relevant to them. We also integrated social and communication features to help people connect across the organisation and stay up to date with internal news and events.
To bring the concept to life we create a high-fidelity animated video that showcased the redesigned intranet in action. The video allowed us to communicate not just the static design, but also the interactions and behaviours that would make ANZ MAX feel modern, intuitive, and useful again.
Solution
Working closely with ANZ UX designer, Alex Turner, I helped lead the redesign effort through workshops, user interviews, and rapid prototyping. We mapped a new information architecture, designed wireframes, and developed interactive prototypes that explored how employees could better navigate and customise their experience.
Our concept introduced personalised dashboards, improved navigation, smarter search, and an app manager that made it easier for employees to access the tools most relevant to them. We also integrated social and communication features to help people connect across the organisation and stay up to date with internal news and events.
To bring the concept to life we create a high-fidelity animated video that showcased the redesigned intranet in action. The video allowed us to communicate not just the static design, but also the interactions and behaviours that would make ANZ MAX feel modern, intuitive, and useful again.
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We designed the employee information page to make it easier for users to learn more about their colleagues and foster stronger connections.
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We designed the employee information page to make it easier for users to learn more about their colleagues and foster stronger connections.
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We designed the employee information page to make it easier for users to learn more about their colleagues and foster stronger connections.
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Beyond tools and communication, Max keeps employees up to date with the latest training and policies.
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Beyond tools and communication, Max keeps employees up to date with the latest training and policies.
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Beyond tools and communication, Max keeps employees up to date with the latest training and policies.
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The update feed allows users to quickly scan new posts relevant to their roles.
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The update feed allows users to quickly scan new posts relevant to their roles.
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The update feed allows users to quickly scan new posts relevant to their roles.
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Max was designed to empower employees with self-service tools, well-formatted guides, and easy-to-read instructions.
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Max was designed to empower employees with self-service tools, well-formatted guides, and easy-to-read instructions.
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Max was designed to empower employees with self-service tools, well-formatted guides, and easy-to-read instructions.
Outcomes
The redesigned intranet concept was a significant step forward from the legacy platform. It made content more discoverable, allowing employees to find what they needed quickly and efficiently. By reorganising the structure and introducing personalisation, the design reduced long-term maintenance for content managers and created a more intuitive, user-focused platform for ANZ’s global workforce.
For employees, the new vision of ANZ MAX aimed to transform the intranet from an outdated, avoided tool into a self-service hub they would actually want to use. By combining a modernised visual identity with a more thoughtful information architecture, we created a clear path toward an intranet that could support higher engagement, stronger connectivity, and better access to the resources staff rely on every day.
Outcomes
The redesigned intranet concept was a significant step forward from the legacy platform. It made content more discoverable, allowing employees to find what they needed quickly and efficiently. By reorganising the structure and introducing personalisation, the design reduced long-term maintenance for content managers and created a more intuitive, user-focused platform for ANZ’s global workforce.
For employees, the new vision of ANZ MAX aimed to transform the intranet from an outdated, avoided tool into a self-service hub they would actually want to use. By combining a modernised visual identity with a more thoughtful information architecture, we created a clear path toward an intranet that could support higher engagement, stronger connectivity, and better access to the resources staff rely on every day.
Outcomes
The redesigned intranet concept was a significant step forward from the legacy platform. It made content more discoverable, allowing employees to find what they needed quickly and efficiently. By reorganising the structure and introducing personalisation, the design reduced long-term maintenance for content managers and created a more intuitive, user-focused platform for ANZ’s global workforce.
For employees, the new vision of ANZ MAX aimed to transform the intranet from an outdated, avoided tool into a self-service hub they would actually want to use. By combining a modernised visual identity with a more thoughtful information architecture, we created a clear path toward an intranet that could support higher engagement, stronger connectivity, and better access to the resources staff rely on every day.
Credits
Credits
Credits
Role
Lead Interaction Designer
Client
ANZ Max
Agency
Paper Giant
Year
2019
2019
2019
Other Projects
Other Projects
Other Projects
I acknowledge the Traditional Custodians of Country throughout Australia and their connections to land, sea and community.
I pay my respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.
I acknowledge the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. I pay my respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.